So, what does your company pride itself on? Typically, a lot of companies will answer this question by stating something along the lines of ‘our customer comes first.’
Of course, every company in the world needs to adapt this policy otherwise you won’t get very far. However, when it comes to the future planning sessions of your business do your customers or is it your product that truly come first?
Customers will reward you if you can give them a straight answer
It should make perfect sense that the quicker you pick, pack, ship and deliver your product to your customer the happier they’ll be… in theory.
Researchers in the Harvard Business Review found that “prompt and personal customer service does indeed pay off – customers remember good and bad customer service experiences, and they’re willing to reward companies that treat them well.”
Essentially, your customer may love your product flying through their door but if they come calling for any reason and you give them a slow or unreliable answer, they’ll remember this before they place their next order.
Instantly respond to customer queries with accuracy and confidence
Imagine if your customer could see you picking up the phone to check with your colleagues and wait for the answer regarding the stock availability of the product they have asked about? It wouldn’t look great.
Dynamics Food will provide you with a holistic view of your business with real-time stock availability and movements with sell-by dates, catchweight and shelf-life all covered. You will have instantaneous access to reliable and accurate data that will enable you to give your customer a straight answer within seconds.
It’s highly unlikely that any of your customers will be telling their peers: “(x) is a great company you know? That bloke they’ve got called Dave can tell me what they’ve got in stock off the top of his head and to be fair he’s spot on most of the time.”
Time is typically of the essence in the Food industry and the seconds you save your customer could prove vital in enhancing your relationship or even being recommended to their peers.
Your opportunity to learn more about Dynamics Food
Dynamics Food is our end-to-end solution for Food & Beverage distributors and processors that can support industry requirements such as integrated EDI, end-to-end traceability, stock management, cost control, quality control and so much more.
We have a host of Food industry clients, including: Bounce Foods, Copernus, David Berryman, Faccenda Foods, Forza Foods, Gressingham Foods, Kent Foods, Laila’s Fine Foods, Nantwich Cheese, Neal’s Yard Dairy, Pipers Crisps, Rondanini and Zeina Foods that are thriving with Dynamics Food as the driving force of their business.
To learn more about Dynamics Food, you can register your FREE ticket to our introductory seminar on Tuesday 2nd July from 9:30am to 12:30pm: ‘Boost your performance with a complete business software solution’.