One of the questions we get asked a lot about is whether a Knowledge Base within Dynamics 街霸5 Customer Service would benefit an organisation, so let’s have a look at the pros and cons!

We recently had a request from a client to modify their business process flow and it seemed worthwhile to share our experience and the lessons learned in this scenario.

When you’re editing security roles, you’re often presented with Append and Append To and, even after working in this industry for many years, I still have to think about which one I should use when setting up a relationship.